Welcome !

You'll Be Receiving 3 Emails From Us

A welcome email from Kaptiva Pro.

An email containing your login information to access your Kaptiva Pro account. Please keep it for your records.

A "🚨 [IMPORTANT] Fill out your onboarding intake form" email with a link and instructions for you to fill out your onboarding intake form.

WAIT!!! THIS IS VERY IMPORTANT

MAKE SURE TO READ ALL THE STEPS BELOW SO THAT YOU DON'T MISS IMPORTANT INFORMATION ABOUT KAPTIVA PRO, OUR COMMUNITY AND CUSTOMER SUPPORT.

PAYMENT PROCESSING

IMPORTANT: We use Stripe to process your payments. Make sure when you see your billing statements, please remember that the sale may not say Kaptiva Pro, it will say Kaptiva LLC. Please make sure your spouse or partner, accountant, or anyone in your office that processes your bills is aware of this.

The email with your receipt information will be from: [email protected]

Welcome !

You'll Be Receiving 3 Emails From Us

A welcome email from Kaptiva Pro.

An email containing your login information to access your Kaptiva Pro account. Please keep it for your records.

A "🚨 [IMPORTANT] Fill out your onboarding intake form" email with a link and instructions for you to fill out your onboarding intake form.

WAIT!!! THIS IS VERY IMPORTANT

MAKE SURE TO READ ALL THE STEPS BELOW SO THAT YOU DON'T MISS IMPORTANT INFORMATION ABOUT KAPTIVA PRO, OUR COMMUNITY AND CUSTOMER SUPPORT.

PAYMENT PROCESSING

IMPORTANT: We use Stripe to process your payments. Make sure when you see your billing statements, please remember that the sale may not say Kaptiva Pro, it will say Kaptiva LLC. Please make sure your spouse or partner, accountant, or anyone in your office that processes your bills is aware of this.

The email with your receipt information will be from: [email protected]

Step 1

Book Your Onboarding Call

One of our customer success team members will walk you through the onboarding and setup process.

As your 14 days Free Trial starts, we'll show you the ins and outs of your Kaptiva Pro account.

Why?

We want you to start using Kaptiva Pro as soon as possible. As a real estate professional, we know that you are very busy. This is why we have multiple dates available for you to speak with an account manager or one of our customer success team members.

How?

Your onboarding call will take place via a videoconference (using Zoom video call). Please allocate about 30 minutes for this call.

You can also go ahead and download the Kaptiva Pro mobile app from the Apple Store and the Google Play Store.

When?

Use the calendar on this page. Pick a date and time for your onboarding call.

Step 1

Book Your Onboarding Call

One of our customer success team members will walk you through the onboarding and setup process.

As your 14 days Free Trial starts, we'll show you the ins and outs of your Kaptiva Pro account.

Why?

We want you to start using Kaptiva Pro as soon as possible. As a real estate professional, we know that you are very busy. This is why we have multiple dates available for you to speak with an account manager or one of our customer success team members.

How?

Your onboarding call will take place via a videoconference (using Zoom video call). Please allocate about 30 minutes for this call.

You can also go ahead and download the Kaptiva Pro mobile app from the Apple Store and the Google Play Store.

When?

Use the calendar on this page. Pick a date and time for your onboarding call.

Step 2

Have Any Questions?

Contact Our Priority Support

If at anytime you need any support from our friendly staff, know that we are here to help you during normal business hours. And because we like to surprise you, you'll often find our customer success team working around the clock (even after business hours)!

Our ticket support is available 24/7 to you.

Support links are located in your account dashboard.

Step 2

Kaptiva Pro Support

If at anytime you need any support from our friendly staff, know that we are here to help you during normal business hours. And because we like to surprise you, you'll often find our customer success team working around the clock (even after business hours)!

Our ticket support is available 24/7 to you.

Support links are located in your account dashboard.